Return Policy

Frequently asked questions about returns, refunds, and exchanges.

Orders & shipping

How do I return?
  • Post is it our returns center Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
  • Within 21 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact.
Can I still change my order?

If you wish to change your order, please send an email to hello@release.com. Our team will review your request and determine what modifications can still be accommodated. We strive to assist you as much as possible to ensure your satisfaction.

Can I return my order?

All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 14 business days.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.